Pre Installation

01. Pre Installation

Getting to know your business. Asking questions. Exploring checklists. We’ll think about what could go wrong and plan ahead to avoid it. Spend time to make sure the coordination with other vendors and procurement is solid. Before we ever come on site the first time we will know a lot about each other. Some items to consider at this time are:

– What hardware will we need
– User counts security profiles
– Data conversion from spreadsheets or other systems
– Specific workflows unique to your business
– Physical layout and space planning

All systems are configured and tested prior to installation so our time together is focused on the things that matter most.

We typically spend 6 days to 6 weeks over the phone and through web conferencing and screen sharing tools during this phase.

The entire Mac Retail Solutions LightSpeed conversion experience is billed as a flat fee. A sensible installment plan is already built in – you don’t even need to ask.

Unquestioned value. Zero surprises.

On-site Installation

02. On-site Installation

You can’ get new system up and running over the phone. We’ll meet at your place and this is where the rubber meets the road. A LightSpeed certified Mac Retail Solutions expert will come to your location and walk you through everything you need to know. The physical install of the necessary hardware and its integration into your store and your staff. Comprehensive orientation and training for every role. A lot of work, a lot of fun, and where our unique approach to the project process comes to life. During this time we’ll focus on:

– Installation of all hardware and accessories
– Equipment Familiarization
– Training for staff and operations/management personnel

Depending on the scope of your project (single store, multi-store chain, data complexity and workflows), we’ll spend 2-3 days on site.

The entire Mac Retail Solutions LightSpeed conversion experience is billed as a flat fee. A sensible installment plan is already built in – you don’t even need to ask.

Unquestioned value. Zero surprises.

Post Installation Support

03. Post Installation Support

Post Implementation Support

Anyone can get a system sold and up and running but have you ever felt dragged and dropped? We’ll be there beside you after the installation to make sure everything goes smoothly. Its easy to do a return when you are in training and its fresh in your mind, but what about when that first customer is in front of you and you cant remember exactly where to click? We know there is more to it than a couple days of training. Its a process, not an event. There is an adoption cycle to learning any new system and we’ll make sure your covered through all the firsts!

– the first question
– the first sale
– the first return
– the first inventory count
– the first power outage
– and even first months accounting processes

After you go live it takes about 6 weeks to experience everything. We’ll answer the phone and get interactive with web conferencing and screen sharing tools if needed

The entire Mac Retail Solutions LightSpeed conversion experience is billed as a flat fee. A sensible installment plan is already built in – you don’t even need to ask.

Unquestioned value. Zero surprises.

Ongoing support services

04. Ongoing support services

After you’re up and running, we’ll keep your ship in shape with our ongoing services. These structured and affordable programs are designed to protect your investment and keep your support costs predictable, reasonable and flat. Avoiding unexpected spikes in technology and support expenditures is the driving force behind all of these programs some of which include:

– Worry-Free Backup Solution
– Always Up-to-Date Subscription Plan
– iStats Hosting (iPhone Reporting)
– “Zero Downtime” Assurance Program
– Data Integration/Import Services

These services can be billed monthly, quarterly or annually on a schedule you choose.

Unquestioned value. Zero surprises.

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